Behavioral Health Biller and Receptionist

Juneau, AK
Full Time
Mid Level

Note to Applicants: this job is located in Juneau, Alaska. It is not a remote position and the employer does not promise relocation assistance.

Job Summary:
Under the supervision of the Behavioral Health Coordinator, the Behavioral Health Biller and Receptionist is responsible for all third party and client billing of behavioral health services. This position will also greet clients and ensure that proper scheduling of appointments occurs for each counselor at the behavioral health clinic. This position is full-time, non-exempt, and eligible for overtime pay.

Salary Range: $47,696 – 66,774 annually
Supervisory Responsibilities: None.
Illustrative Duties:

  • Billing Responsibilities:
    • Submit insurance claims as they are created through our Electronic Health Record – Therapy Notes.
    • Confirm that all billing codes and places of service are correct before submission.
    • Track ERAs and reconcile payments in Therapy Notes.
    • Communicate with insurance companies (primarily Alaska Medicaid) about any issues with claims as necessary.
    • Be able to investigate why a claim was denied and fix/resubmit as necessary.
    • Communicate with supervisor about tracking the required service hours for GHS’ intensive outpatient and residential treatment programs (ASAM 3.1 and 2.1) before submitting those claims.
    • Check Medicaid eligibility for all active treatment clients on a monthly basis.
    • Print monthly statements for self-pay GHS residents and give to Case Managers.
    • Print and mail out monthly statements for self-pay community clients.
    • Assist with data entry and other administrative tasks as requested.
  • Reception Responsibilities:
    • Help ensure adequate front office coverage and provide friendly, prompt customer service for all clients, visitors, and GHS employees. Greet and welcome clients and visitors to the clinic in person, via email, and on the telephone.
    • Answer inquiries about GHS services and refer all clinical and case-specific questions to other staff members as needed.
    • Schedule appointments for clinicians to optimize patient satisfaction, provider time, and most effective use of each clinician’s time.
    • Scan client documentation into the electronic health record.
    • Maintain the reception area in a neat and orderly condition.
    • Assist clients with insurance papers and billing questions.
    • Open and sort office mail.
  • Behavioral Health Team Responsibilities:
    • Participate in behavioral health emergency procedures when required. Summon ambulance, EMS, police dispatch, and assist other staff members as needed.
    • Participate in weekly team meetings and training as scheduled.
    • Other duties as assigned.
Required Skills/Abilities:
  • Ability to quickly learn billing procedures and the use of an electronic health record system.
  • Personality and demeanor to deal with the public and support clients with a wide range of substance use and mental health challenges.
  • Ability to manage multiple tasks and support a team of coworkers with different work styles and scheduling preferences.
  • Excellent professional boundaries and ability to operate within the scope of practice as a non-clinical service provider.
  • Office skills such as typing, filing, and scanning.
  • Ability to protect confidential client information.
  • Good organizational skills.
  • Proficiency with Microsoft Office programs.
  • Comfortable using computers and tablets.
  • Be an active listener and good communicator with clients, coworkers, and community members.
Education and Experience:
  • High school graduate or equivalent required.
  • At least one year of Medicaid and/or medical billing experience strongly preferred. Certification as a medical biller/coder preferred, or willingness to become certified once employed.
  • Experience working as a receptionist or administrative assistant preferred.
Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 25 pounds at times.
  • Must pass DOH and ADOC background checks.
  • Must pass drug test upon hire.
At-Will Employment Policy Statement:
  • Your employment with Gastineau Human Services Corporation is at will. This means your employment is for an indefinite period of time and it is subject to termination by you or Gastineau Human Services Corporation with or without cause, with or without notice, and at any time. Nothing in this policy or any other policy of Gastineau Human Services Corporation should be interpreted to be in conflict with or to eliminate or modify in any way the at-will employment status of Gastineau Human Services Corporation employees.
  • The at-will employment status of an employee of Gastineau Human Services Corporation may be modified only in a written employment agreement with that employee which is signed by the Executive Director, or the Chairman of the Board of Directors, of Gastineau Human Services Corporation.
Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status



Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*