CRC Resident Advisor

Juneau, AK
Full Time
Entry Level
Note to Applicants: this job is located in Juneau, Alaska. It is not a remote position and the employer does not promise relocation assistance.

Job Description:
Under the direct supervision of a Shift Supervisor (SS) and the Reentry Services Director, the Resident Advisor (RA) assists in all aspects of the daily operation of Glacier Manor Community Residential Center (CRC). The RA's primary function is to provide facility security, encourage resident accountability, and enforce CRC rules and GHS program policies fairly and professionally. RA's also support all campus residents to understand and comply with societal expectations and successfully integrate back into society.

Resident Advisors are scheduled to work 7 days on, 7 days off. Shifts are 12 hours long (8 hours of regular time and 4 hours of overtime per shift), alternate between day and night schedules, and may include holidays and weekends.

Starting Salary Range: $19.76 per hour - $27.66 per hour


  1. Reports for shift on time, professionally dressed with appropriate footwear, and ready to provide all required duties throughout the shift.
  2. Maintains a thorough knowledge of GHS and Glacier Manor CRC policies and procedures and keeps current with any changes or updates to them.
  3. Admits and discharges residents following Glacier Manor CRC regulations and completes all required documentation. 
  4. Conducts a resident count at the facility on an hourly basis and maintains the Resident Count Sheet which shows the number of residents in the facility and the number of residents signed out for approved community activities. 
  5. Maintains and updates the daily resident sign-in and sign-out log. 
  6. Provides accountability for and tracking of residents while in the facility and out in the community. Performs and logs visual surveillances on authorized list. Reports out of place residents to the SS immediately and follows current CRC protocols for documenting and reporting out of place residents to ADOC.
  7. Administers and logs resident breath analysis tests (BA’s).
  8. Administers and logs intake and random urinalysis tests according to set schedule and current GHS policies and procedures. 
  9. Conducts and logs both individual body searches (pat downs), and facility unit searches (shakedowns) on a regular basis following current GHS policies and procedures.
  10. Logs in visitors and ensures that no one on the disallowed visitors list enters the facility/grounds.
  11. Recognizes resident violations of rules and policies and follows through, when needed, with clear, concise written documentation (informational form or incident report) describing what staff observed, instructions given to residents, resident responses and statements, and additional follow-up information and support provided as applicable.
  12. Operates and monitors visual and audio surveillance equipment within the facility.
  13. Receives and receipts all funds coming into the facility following current GHS policies and procedures.
  14. Performs weekly room cleanliness checks in CRC resident units and completes form.
  15. Files documents in resident records as needed.
  16. Safely transports residents in company vehicles.
  17. Assigns on campus Community Work Service (CWS) tasks to residents.
  18. Supports Juno House and Recovery House residents, completes assigned residential program duties, and attends weekly team meetings as requested.
  19. Provides residents with incidental supplies as requested.
  20. Provides first aid, CPR, AED and/or overdose response and direct supervision of residents, when required, for medical emergencies.
  21. Provides and logs daily telephonic surveillances using authorized call lists. 
  22. Disperses and logs medication provided following current GHS policies and procedures as needed.
  23. Testifies in court as needed.
  24. Performs fire drills and ensures that all campus residents, staff and visitors follow GHS evacuation procedures.
  25. May be required to cover for the Shift Supervisor.
  26. Other duties as assigned.


  1. Familiar with Microsoft and Office 365 programs to complete required database entries, statistical  reports, automated forms, emails, team communication, and basic word processing.
  2. Ability to present a polite, professional demeanor toward residents, coworkers, campus visitors, and other agencies.
  3. Ability to ensure that current State and Federal Privacy Act rules and regulations are adhered to.
  4. Demonstrate the use of appropriate verbal and non-verbal communication in managing conflict resolution in high anxiety situations.
  5. Ability to apply appropriate behavioral reinforcement principles during interactions with all campus residents.
  6. Knowledge and respect for cultural issues and experiences unique to Alaska.
  7. Familiarity with local community resources including medical and social services agencies.

  1. Familiarity with substance abuse and mental health issues and treatment approaches.
  2. Coursework in sociology, psychology, or communication.
  3. Working knowledge of the Alaska Department of Corrections.


  1. Must be 21 years of age or older.
  2. Must have a current, valid Alaska driver’s license and be insurable by GHS’ auto insurance provider.
  3. Must have a high school diploma or GED.
  4. Must pass a DOC and DOH background check.
  5. Must obtain and maintain current First Aid/CPR/AED certification.
Employer-Provided Benefits:
  • Medical, Dental & Vision insurance
  • Paid time off
  • 403(b) thrift retirement plan
  • 2 forms of Medevac insurance
  • Wellness plan reimbursement for approved activities to promote employee health & wellness

At-Will Employment Policy Statement
  • Your employment with Gastineau Human Services Corporation is at will. This means your employment is for an indefinite period of time and it is subject to termination by you or Gastineau Human Services Corporation with or without cause, with or without notice, and at any time. Nothing in this policy or any other policy of Gastineau Human Services Corporation should be interpreted to be in conflict with or to eliminate or modify in any way the at-will employment status of Gastineau Human Services Corporation employees.
  • The at-will employment status of an employee of Gastineau Human Services Corporation may be modified only in a written employment agreement with that employee which is signed by the Executive Director, or the Chairman of the Board of Directors, of Gastineau Human Services Corporation.

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